At Dr.Melaxin.ca, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through our website. By using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you interact with our site:

  • Personal Information: Name, billing/shipping address, phone number, email address, and payment details when you place an order.
  • Account Information: Login credentials, preferences, and communication history.
  • Technical Information: IP address, browser type, device details, cookies, and usage data for analytics.
  • Optional Information: Comments, reviews, or messages you voluntarily provide via email or forms.

2. How We Use Your Information

Your personal data is collected and used for the following purposes:

  • To process and fulfill your orders securely.
  • To communicate with you about purchases, inquiries, or updates.
  • To improve our website, products, and customer experience.
  • To detect, prevent, and address technical or security issues.
  • To send promotional offers or newsletters (only if you have opted in).

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information with:

  • Trusted Service Providers (e.g., Shopify, payment gateways, delivery partners) who assist in processing your orders.
  • Legal Authorities if required by law, court order, or to protect our rights and safety.
  • Business Transfers in the event of a merger, acquisition, or sale of company assets.

4. Security of Your Data

We implement appropriate technical, organizational, and administrative measures to safeguard your personal data. Payment information is encrypted during transmission. While no system is 100% secure, we take all reasonable steps to protect your information.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience.
  • Remember your preferences.
  • Collect analytics to improve performance.

You can disable cookies in your browser settings, but some features of our site may not work properly.

6. Your Rights

As a user in Canada (including Quebec), you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or outdated data.
  • Withdraw consent for certain uses (such as marketing emails).
  • Request deletion of your personal information, subject to legal obligations.

To exercise your rights, please contact us at contact@drmelaxin.ca.

7. Retention of Information

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “last updated” date. Continued use of our site after changes means you accept the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Dr.Melaxin.ca
📍 3333 Cavendish Boulevard, Montreal, QC, Canada
📧 contact@drmelaxin.ca
📞 438-933-7601 or 514-939-0333